FAQ/POLICY | tayloredesign

Why do I have to pay in full? What if I don't like my project once it's finished?

We request that you do adequate research and review of TAYLOREDESIGN as a company before you pay for your project. After your research and review of our portfolio, client reviews, and previous work we would hope that you would trust us with your vision. Feel free to ask us as many questions as you need! We aim to provide the best quality to our clients, but of course, sometimes we may miss the mark. We will keep designing until you have a product that you love. However, after the initial 3 rounds of drafts, additional charges may incur. Please read our policy below for a full explanation.
Hours of Operation & Availability

We are available for questions and concerns Monday-Saturday from 10AM-10PM via Text Message. You may send us an email any day or time, but we will get back to you during our Business Hours.
Uh Oh! You guys didn't ask about.....

No worries! If we didn't ask about something that you think would help us in our designing process, feel free to send us an email (atayloredesign@gmail.com) with your Name/Business Name in the Subject Line. We are always open to your suggestions regarding your project. You know your style best! Help us help you :)
Why do I need to email my photos? Texting is easier.

We ask that you email your photos so we can ensure that we have the highest quality of images. We do not accept screenshots, blurry images, etc. They are hard to work with and we can't promise the quality that we stand on. Thank you for understanding!
I purchased multiple projects at once, but I'm not ready to use them all. Is that okay?"

Yes! Once paid, your project will remain on file until you're ready to use it. You will receive an email every quarter detailing what projects we have left on file, just so you won't forget. However, when you do plan to use them please keep in mind your project will be placed onto the schedule AFTER the clients who are already ahead of you. Traditional turn around time will not be the same as if you just ordered your project. We will do our best to not have you waiting too long :)
TAYLOREDESIGN doesn't offer printing. How can you help me?

Printing is not included in any of our prices except Business Cards. However, we have can offer printing for other projects for no additional charge. We will only suggest printers that we have used ourselves, have proven to have excellent quality and customer service, and can sufficiently and consistently provide an amazing product for our clients.
Do I need all of my photos/products to begin my website project?

That's a very common question. The answer is no! Photos and products are usually the last things that we add to your site. However, your final deposit is due once designing is finished regardless of if you have your photos and products ready. If this happens, we request the final deposit. Once your photos or product list are ready, we move you to the front of our schedule and complete the process (No additional charge!). Any other website changes following the completion will be subject to additional charges.
I have a lot of questions. Can I speak with someone?

Absolutely! You can speak with our Lead Designer Taylor Allen. However, you must schedule an appointment or your phone call may not be answered. To schedule a phone meeting, please send us an email.
I sent an email but I didn't receive a reply.

That happens sometimes! Make sure the email is spelled correctly, sometimes clients forget to put the "a" in "atayloredesign@gmail.com" You can also always send us a text message if you aren't sure we are receiving your emails.
Does TAYLOREDESIGN do projects in exchange for promo?

We are honored that you would consider our company especially at your level of expertise. However, we do not exchange our services for promotion. Our prices are very reasonable and the TAYLOREDESIGN experience will be worth every penny.

Terms & Conditions

Design Agreement

EFFECTIVE MARCH 2018

Please direct any questions, comments, or concerns to atayloredesign@gmail.com

Upon 50% nonrefundable deposit, this agreement between the “Client” and the “Designer” is in immediately in effect. In consideration of the mutual agreement made herein, both parties agree as follows:

Process TAYLOREDESIGN agrees to produce project materials (the “Work”) at the request of the client for fees agreed upon in advance and delivery of the Work by an agreed-upon deadline. As long as client provides designer with all information, items, images, and materials needed to do so within allotted time frame. TAYLOREDESIGN agrees that the lead designer will be the sole author of the Work, which will be original work and free of plagiarism. TAYLOREDESIGN will cooperate with Client in editing and otherwise review the Work prior to completion and launch. The client is allowed up to three revisions of a Logo and or design. After the third revision, each additional revision is $35 per change. After the client has selected one of the proposed designs TAYLOREDESIGN will be responsible for completing additional research to further develop the chosen idea and completion of the remainder of the client's project. The client will be given the right to final say on all colors, fonts, text, and images used in the final design.

TAYLOREDESIGN promises 3 drafts or sketches per project. Any additional drafts or sketches will incur extra charges. A project can incur extra charges if the client is asking for additional sketches that are not “edits”. Sketches VS Edits are left to the team member’s discretion, but simply put, an edit is a change to the work already done in the same direction of the design process and a sketch is a request for work that is completely different than the initial request and requires additional work in a different direction.

Confidentiality All designs are subject to being posted on our Instagram page @tayloredesign_. (unless client specifically requests privacy until desired release date).

Deposits A deposit is required for any project over the amount of $50. Any project that is priced below $50 will be required to be paid in full. The 50% deposit is NONREFUNDABLE. Please view CANCELLATION portion of policy for consequences for clients who seek to submit refunds or file claims/disputes for work rendered. The final payment is due when all design work has been completed, or client will be in danger of losing all rights to work and/or having work revoked or unpublished if final deposit is not made after 48 HOURS. In order to retrieve any work after 48 hours there will be a $100 FEE PER DAY to obtain rights and work until payment is made. This is to protect clients who are on our schedule, as well as all designers, team leads, and team members.

Printing TAYLOREDESIGN does not offer printing for any projects besides Business Cards. If you use a TAYLOREDESIGN suggested printer, TAYLOREDESIGN is not responsible for your project once the design file is sent. We are in no way responsible for the printed product that you may receive, and therefore are not liable for any printing charges, taxes, or any other service charges.

Time Frame The client has a time frame for obtaining materials for the project, edit instructions in drafting process, and/or service requested. If all material needed for the project and/or design is not provided to TAYLOREDESIGN 5 days following the initial date of the agreement the contract is subject to one or all of the following (unless client has provided a reasonable excuse, by which a TAYLOREDESIGN Lead Team Member must have approved):

1. Termination with no obligation of refund or services rendered.

2. Standard turnaround time restarts from the time all material is confirmed to be received by the designer.

3. Special instructions or permissions that must be approved and documented by the designer to be valid.

If Client does not respond or has a failure to communicate for 72 hours or more, the project will be subject to one or all of the following:

1. Termination with no obligation of refund or services rendered.

2. Project will be removed from schedule, and cancelled. If Client decides to continue with project the standard turnaround time restarts from the time all material is confirmed to be received by the designer.

3. Special instructions or permissions that must be approved and documented by the designer to be valid.

4. Project may be added back to the schedule with an inconvenience fee of $50 added to final deposit amount.

Client Approval Upon acceptance of the Work, Client accepts responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) TAYLOREDESIGN is not responsible for errors occurring in this work or projects related to this work after acceptance of the Work by the Client.

Cancellation Both parties understand that Client or TAYLOREDESIGN may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by TAYLOREDESIGN. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed-upon estimate plus all expenses incurred. In the event of cancellation, TAYLOREDESIGN retains ownership of all copyrights and original work created. If you are not satisfied with your finished product, although refunds are not an option, we will be more than happy to help edit your project the better fit your taste. The amount of edits allowed for a situation like this will be left to the discretion of the team member OR 3 rounds of edits will be allotted.

There are absolutely NO refunds on any design work that has been started on or issued out --IMPORTANT-- ANY PERSON PURSUING TO GET A REFUND OR PROCEED WITH THE PROCESS OF OBTAINING A REFUND AFTER WORK HAS BEEN STARTED ON OR ISSUED OUT WILL HAVE THIS CONTRACT VOIDED AND ALL SERVICES ORIGINALLY APPLIED FOR WILL NOT BE OBLIGATED TO BE COMPLETED UNLESS OTHERWISE STATED BY THE COMPANY OWNER REQUEST. *** All items needed for all project must be provided no later than 30 days from the date of the initial order form. and being available. At any point in time if the client decides they no longer want the package they have purchased they are welcome to decline further services but no refund will be issued and the contract will be void, once the client has agreed to not continue services rather it be verbally or in writing.